Terms and Conditions
Effective date: 8 October 2026
These Terms and Conditions govern purchases of physical products from www.rivabaron.com. By placing an order, you confirm that you have read and accepted these Terms and Conditions and the Shipping Policy.
1 Seller details
The seller is Evgeniia Baranova, trading as Riva Baron, Israeli business number 347298762 (“Riva Baron”, “we”, “us” or “our”).
You can contact us at baranovajane@gmail.com.
2 Scope and eligibility
These Terms apply to physical products sold through the Riva Baron online store. They do not apply to consultations, digital content or event tickets unless the relevant page expressly says otherwise.
You must be at least 18 years old, or have the consent and supervision of a parent or legal guardian, to place an order. You must provide accurate billing, contact and delivery information.
3 Products and made to order production
Our apparel is produced on demand after an order is placed. Product photographs are illustrative. Screen settings, garment batches and the printing process may cause minor differences in colour, placement or appearance that do not amount to a defect.
Please review the product description and size information before ordering. Selecting a standard size or colour does not remove any cancellation or conformity right that mandatory consumer law gives you.
4 Orders and contract formation
Your checkout submission is an offer to buy. We will send an electronic acknowledgement after you place an order. A binding sales contract is formed when we accept the order and payment is authorised, unless the acknowledgement expressly states that it is not an acceptance.
We may reject or cancel an order before dispatch if a product is unavailable, a price or description contains an obvious error, payment is not authorised, the order appears fraudulent, or we cannot lawfully ship to the destination. If we cancel after charging you, we will refund the amount paid for the cancelled item and any related shipping charge.
5 Prices, currency, taxes and payment
Prices are shown in the currency displayed at checkout. The final checkout page will show product prices, shipping charges and any taxes collected by us before you confirm payment.
Your card issuer or payment provider may apply currency conversion or other charges. Unless checkout states otherwise, import VAT, customs duties, brokerage fees and similar destination charges are not included and may be collected from you by local authorities or the carrier.
Payments are processed by third-party payment providers. We do not receive or store your full payment-card number.
6 Order changes and cancellation before production
Contact us immediately if you need to change or cancel an order. We will make reasonable efforts to help, but made-to-order production can begin quickly.
If production has not begun, we will normally cancel the order and issue a full refund. Once production has begun, cancellation remains available only to the extent required by applicable law or expressly agreed by us. This paragraph does not limit any mandatory right of withdrawal or cancellation.
7 Shipping and delivery
Production, shipping methods, tracking, customs and delivery estimates are described in our Shipping Policy, which forms part of these Terms.
Delivery dates are estimates unless we expressly agree in writing that a particular date is guaranteed. Nothing in these Terms excludes remedies available under mandatory law when an order is not delivered within an agreed or legally required period.
8 Change of mind and statutory withdrawal
You may notify us that you wish to cancel a distance-sale purchase within 14 days after the day you receive the product, or within any longer period required by the mandatory consumer law that applies to you. Israeli consumers who qualify for an extended cancellation period retain that statutory right.
To cancel, send a clear statement with your name, order number, email address and the item you wish to return to baranovajane@gmail.com. If the website offers an online cancellation form or link, you may use that method as well.
After notifying us, return the product without undue delay and no later than 14 days after your notice, unless applicable law provides otherwise. Contact us before sending anything so we can provide the correct return address. Do not return products to the address shown on a shipping label unless we confirm that address in writing.
You are responsible for direct return-shipping costs for a change-of-mind return, unless mandatory law or our written confirmation says otherwise. You may inspect and try on clothing as you would in a shop, but you are responsible for any reduction in value caused by handling beyond what is reasonably necessary. Returned clothing should be unwashed, unworn other than for a reasonable try-on, and returned with any original tags.
Where permitted by Israeli law, a cancellation fee of the lower of 5% of the transaction value or ILS 100 may be deducted from a change-of-mind refund. For consumers elsewhere, any deduction, refund amount and refund deadline will follow the mandatory law that applies to the transaction. Where required by law, the refund will include the original standard delivery charge, but not any extra amount paid for an upgraded delivery method.
We will make an approved refund to the original payment method. We may withhold the refund until we receive the returned product or you provide evidence that it has been sent, except where applicable law requires otherwise.
9 Defective, damaged, misprinted or incorrect products
If a product arrives damaged, defective, misprinted or materially different from what you ordered, contact us promptly at baranovajane@gmail.com with your order number and clear photographs of the product, packaging and shipping label. Reporting within 30 days helps us investigate with the fulfilment provider, but this request does not shorten any statutory guarantee or conformity period that applies to you.
After reviewing the claim, we will provide the remedy required by applicable law, which may include replacement, repair, price reduction or refund. We will not charge a cancellation fee or require you to bear necessary return costs where the problem is our breach, a defect or non-conformity. Do not dispose of or return the item until we provide instructions.
10 Wrong size, colour or address supplied by the customer
If we supplied the size or colour shown in your order, the item is not defective merely because the selected option does not fit or suit you. Your statutory change-of-mind rights, if any, still apply as described above.
You are responsible for checking the delivery address before placing the order. If an order is returned, lost or requires reshipment because the address you supplied was incorrect or incomplete, or because the parcel was not collected, we may charge reasonable additional shipping costs to the extent permitted by law. We are not responsible for a delivery failure caused by inaccurate customer information, but we will assist where reasonably possible.
11 Intellectual property
The Riva Baron name, original artwork, product designs, photographs, text and other site content are owned by us or used under licence. Buying a product does not transfer any intellectual-property rights. You may not copy, reproduce, sell, distribute or commercially exploit our content without written permission, except where law permits.
12 Site availability and external services
We may update, suspend or discontinue parts of the website. The store uses third-party services for hosting, payments, production and delivery. We remain responsible to consumers to the extent required by law, but we are not liable for interruptions outside our reasonable control where liability may lawfully be limited.
13 Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer remedies.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made. For a consumer purchase, our aggregate contractual liability will not exceed the amount paid for the affected order, except where such a limitation is prohibited by law.
14 Privacy
We process personal information to operate the store, fulfil orders, take payment, provide support, prevent fraud and comply with law. Our Privacy Policy explains the information collected, the service providers used, international transfers, retention and your rights.
15 Governing law and disputes
These Terms are governed by the laws of the State of Israel, without depriving a consumer of any mandatory protection available under the law of the country in which the consumer habitually resides.
The competent courts in Israel will have jurisdiction, except where mandatory consumer law permits or requires a claim to be brought in another court. Please contact us first so we can try to resolve any issue directly.
16 Changes to these Terms
We may update these Terms from time to time. The version displayed when you place an order will normally govern that order. Changes do not reduce rights already acquired under a completed purchase.