Shipping Policy
Effective date:8 October 2026
This Shipping Policy applies to physical products purchased from www.rivabaron.com and forms part of the Riva Baron Terms and Conditions.
1 Made to order fulfilment
Riva Baron apparel is made especially for each order by our print-on-demand fulfilment partners. Most orders are prepared for shipment within 2 to 5 business days. The day on which an order is placed is not counted as the first fulfilment day.
Fulfilment can occasionally take longer because of product availability, quality-control reprints, high order volumes or circumstances outside our reasonable control.
2 Shipping destinations and fulfilment locations
Available destinations are shown at checkout. Orders may be produced and shipped from different fulfilment facilities depending on product availability, the delivery destination and production capacity.
We may be unable to ship certain products to some countries or regions because of carrier limitations, sanctions, legal restrictions or service availability. If we cannot fulfil an accepted order, we will contact you and refund the affected amount.
3 Shipping charges
Shipping charges are calculated at checkout based on the products, quantity, destination and available delivery method. You will see the charge before confirming payment.
If products in one order are fulfilled separately, you will not be charged additional shipping beyond the amount displayed at checkout unless you later request a paid change.
4 Estimated delivery time
Estimated delivery time is the fulfilment time plus the carrier’s estimated shipping time. The estimate shown at checkout or in tracking information is not a guaranteed delivery date unless we expressly confirm otherwise in writing.
Delivery may be affected by customs processing, severe weather, carrier disruption, local holidays, remote-area service, incorrect address information or failed delivery attempts. Mandatory rights relating to late or non-delivery are not affected.
5 Tracking and split shipments
Where tracking is available, we will send tracking information to the email address used for the order after dispatch. Tracking can take time to activate after a label is created.
Items may arrive in separate parcels because products can be made at different facilities. Separate parcels may have different tracking numbers and delivery dates.
6 Delivery address and failed delivery
Please enter a complete and accurate delivery address and, where requested, a local telephone number. Contact us immediately if you notice an error. Address changes are not guaranteed after production begins and are normally impossible after dispatch.
If a parcel is returned because the address was incorrect or incomplete, the recipient did not collect it, or customs charges were not paid, contact us promptly. We may charge reasonable reshipping costs where the failed delivery was caused by customer-provided information or inaction and where law permits. Unclaimed returned products may cease to be available for reshipment after the fulfilment provider’s storage period.
7 Customs, duties and import taxes
International orders may be subject to import VAT, customs duties, clearance fees or carrier brokerage charges. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We cannot control or predict the amount.
Refusing a parcel because of destination charges may be treated as an unclaimed delivery. This does not remove any mandatory consumer right, but reasonable costs caused by the refusal may be deducted where the law permits.
8 Delayed or apparently lost parcels
Check the tracking page and the delivery address first. If the latest estimated delivery date has passed, allow three additional business days for an occasional carrier delay, then contact us at baranovajane@gmail.com.
Please report a parcel that appears lost within 30 days after the estimated delivery date so we can investigate promptly with the carrier and fulfilment provider. This reporting request does not reduce rights that cannot lawfully be limited. If the parcel is confirmed lost, we will provide the remedy required by applicable law, normally a replacement or refund.
9 Damaged packages or products
If a parcel or product arrives damaged, photograph the outer packaging, shipping label and affected item, keep the packaging, and contact us promptly at baranovajane@gmail.com. Please include your order number and a description of the problem.
Do not return or dispose of the item until we provide instructions. Your statutory rights for defective or non-conforming goods are described in the Terms and Conditions and are not limited by this policy.
10 Contact
Email: baranovajane@gmail.com